Do my credits expire?

PAYG credits never expire. Buy them today, use them next year — they will still be in your account. There is no time limit, no account-inactivity expiration, no "use it or lose it" clock.

Monthly subscription credits work differently. They reset at the end of each billing cycle. If you bought a 10,000-credit monthly plan and used 6,000 by the end of the cycle, the remaining 4,000 do not roll over into the next month. The new cycle starts you fresh at 10,000.

Why the difference

PAYG is a one-time transaction. You paid for the credits, they are yours. Subscriptions are a recurring allocation tied to the billing period; the price reflects the assumption that you'll use most of them most months. Carrying everything forward indefinitely would defeat the subscription pricing model.

If you want unused credits to stick around, layer PAYG on top of your subscription. A modest monthly plan plus occasional PAYG top-ups gives you the lower per-credit cost on your steady volume while keeping anything you do not use permanent.

Cancellation specifics

If you cancel a monthly subscription mid-cycle, your remaining monthly credits stay usable until the cycle ends. After that, monthly credits stop. PAYG credits in the same account are unaffected — they remain available indefinitely whether you have a subscription or not.