Refunds & guarantees

No. Catch-All is a successful verification — the engine completed an SMTP probe and discovered the domain accepts everything. That insight has real value and the credit covers the work performed.

No. Spam-trap detection is one of the most valuable things Valid Email Checker does — finding a single trap in your list can save your sender reputation. The verdict is correct, costly to produce, and not refundable.

Fully automatic. The refund-credits function runs at the moment the Unknown status is written, so no ticket, no form, no manual claim is ever required for Unknown results.

Only in limited circumstances. Mid-cycle subscription refunds are not automatic — they require a support inquiry and an admin review. Statutory rights apply for Paddle purchases inside the regional withdrawal window.

No. Paid credits are non-refundable on account closure, including any unused PAYG or Monthly balance. The 200 free trial credits at signup exist so every customer can evaluate the service before purchasing.

Open Account Settings, go to Invoices & Receipts, and click 'Need help with this purchase?' on the relevant invoice. The refund inquiry modal opens with the invoice and amount pre-filled.

Open Credits History from the sidebar and filter by transaction type `refund`. Every Unknown auto-refund and admin-approved compensation refund appears as a positive PAYG row with a description and the original task id.

Unknown auto-refunds land instantly. Compensation credits show up minutes after admin approval. Stripe money refunds take 5-10 business days for your bank to clear. Paddle and crypto follow their own timelines.

The invoice or transaction date, the verification task id if a batch failed, the amount, the payment method used, and one or two clear sentences on what went wrong. The richer the context, the faster the reply.

Valid Email Checker stands behind 99%+ accuracy on its full verification suite, backed by the Unknown auto-refund so you never pay for an inconclusive result. The combination is the practical guarantee.

Any verification that returns the Unknown status auto-refunds its credit to your PAYG bucket. No request, no ticket, no waiting — it lands the moment the result is written.

Successful verifications (Safe, Risky, Invalid, Disabled, Inbox Full, Catch-All, Disposable, Role, Spam Trap) are never refunded — the engine did the work. Only Unknown results auto-refund.