Refund Policy

Last Updated: March 20, 2024

Overview

ValidEmailChecker provides every new account with 200 free verification credits at signup. These free credits exist so you can fully evaluate the accuracy and reliability of our service before making any paid purchase. Because every customer has the opportunity to test the service at no cost, all paid credit purchases are final and non-refundable, with the limited exceptions described below.

The 200 Free Credit Trial

Every new ValidEmailChecker account receives 200 free verification credits at signup. You can use these credits to verify any email address through our standard verification interface and confirm that the service meets your needs before making a paid purchase. We strongly encourage every prospective customer to use these credits first. Once you complete a paid purchase, you have done so with full knowledge of the service quality, and the non-refundable terms below apply.

Paid Credits and Subscriptions

All paid credit purchases are final and non-refundable, except where explicitly stated in this policy. This applies to:

• Pay-As-You-Go credit packages

• Monthly subscription credits, including the first month

• Bulk credit orders

• Auto-Refill purchases

• Cryptocurrency purchases

• Rollover credits

This includes circumstances where you change your mind, no longer need the credits, accidentally purchased a different package than intended, or have not yet used the credits. The 200 free credit trial exists precisely to prevent these situations.

If you cancel a monthly subscription, you will not be charged for any future billing cycle, but no refund will be issued for the current period or any previous period. Your remaining credits will continue to be available until the end of the current billing period or until they expire under the credit expiration terms in our Terms of Use.

Automatic Credit Refund for Unknown Verifications

While paid credits are non-refundable as a class, individual verification credits are automatically returned to your account whenever a single verification returns an "unknown" result. An unknown result occurs when our system cannot make a definitive determination about an email address — typically because the destination mail server was temporarily unavailable, anti-spam defenses blocked the verification attempt, or the verification timed out.

This automatic refund is applied at the verification level, not at the purchase level. The credit is returned to your account immediately and may be used for any future verification. No action is required on your part. We recommend retrying unknown verifications at a later time, as the temporary conditions may have resolved.

Purchases Made Through Paddle

Purchases made through Paddle, who serves as the Merchant of Record for those transactions, are governed by Paddle's Refund Policy and applicable consumer protection law in your country or region. The unconditional refund rights that apply to Paddle purchases include:

• European Union, EEA, Switzerland, United Kingdom, Turkey, and Israel: 14-day unconditional withdrawal right from the date of purchase.

• South Korea, Brazil, China, and Canada: 7-day unconditional cancellation right.

• Singapore: 5-day unconditional cancellation right.

• All other regions: Paddle may issue a discretionary refund within 14 days of purchase.

Refund requests for Paddle transactions must be submitted to Paddle directly. Use the receipt link in your Paddle confirmation email or visit paddle.net for support. ValidEmailChecker is not able to process refunds on Paddle transactions because Paddle, as the Merchant of Record, controls those payments. Once Paddle issues a refund, the corresponding credits will be removed from your ValidEmailChecker account automatically.

Service-Failure Exception

If you experience a service failure that prevents you from using credits you have already purchased, you may be eligible for a refund or replacement credits at our discretion. Service failures include:

• A documented technical outage on our end that prevented you from completing verifications.

• A widespread verification failure affecting a substantial portion of a batch you submitted.

• An accidental duplicate charge for the same purchase.

• Unauthorized use of your account discovered before substantial credit consumption.

To request a service-failure review, contact our support team at support@validemailchecker.com, submit a request through our contact form, or open a chat with our support assistant. You will be asked to describe the issue and provide relevant details such as verification dates, batch identifiers, or error messages. Service-failure refunds are evaluated on a case-by-case basis and are issued at our sole discretion.

Auto-Refill and Rollover Credits

Auto-Refill purchases are non-refundable. Auto-Refill is an opt-in feature that triggers credit purchases automatically based on settings you configure. Our interface clearly states this before you enable the feature, and enabling Auto-Refill constitutes acknowledgment of the non-refundable terms.

Rollover credits — unused monthly subscription credits carried forward to a future billing period as a courtesy benefit — are never eligible for monetary refund. Because they were part of a previous billing cycle that has already been completed, no refund of any prior payment is available based on rollover credit balance.

Cryptocurrency Purchases

Purchases made using cryptocurrency through CoinPayments are non-refundable due to the irreversible nature of blockchain transactions, the network fees involved in any reverse transaction, and the volatility of cryptocurrency exchange rates. We are not able to issue monetary refunds in cryptocurrency. In service-failure cases described in Section 5, refunds may be issued as account credits rather than cryptocurrency at our discretion.

Chargebacks

If you have a billing concern, please contact us at support@validemailchecker.com before initiating a chargeback or payment dispute with your bank, credit card company, or payment provider. The vast majority of issues can be resolved through direct communication. Initiating a chargeback without first contacting us may result in the immediate suspension of your account, forfeiture of remaining credits, and inability to use our services in the future. Chargebacks incur significant administrative and processing costs that we must absorb, and we ask that you give us the opportunity to address your concern directly first.

How to Submit a Refund Inquiry

If you believe your situation qualifies under one of the exceptions above, you may submit a refund inquiry through any of the following channels:

• Email us at support@validemailchecker.com with the email address associated with your account, the date of the purchase, and a description of your situation.

• Use the contact form on our website.

• Open a chat with our support assistant from any page in your account.

• Click "Need help with this purchase?" on the relevant invoice in your Account Settings.

We aim to acknowledge all inquiries within 24 to 48 hours. For Paddle purchases, please contact Paddle directly — ValidEmailChecker cannot process refunds on Paddle transactions.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our business practices, pricing structure, or legal requirements. When we update the policy, we will revise the "Last Updated" date at the top of this page. Material changes that reduce your refund rights apply only to purchases made on or after the effective date of the change. Purchases made under a previous version of this policy continue to be governed by the version that was in effect at the time of that purchase.

Contact Us

If you have questions about this Refund Policy or your specific situation, please contact us at support@validemailchecker.com or via the chat assistant in your account.