Where do I see my auto-refill history?
Every auto-refill attempt — successful or otherwise — is recorded in a dedicated history view inside the Valid Email Checker dashboard. This is the page to open when you need to confirm a refill landed, debug why one failed, or pull an audit trail for accounting. It is separate from the general Credits History page (which records every credit movement of every kind); the Auto-Refill History focuses specifically on the refill events themselves.
Getting to the page
Sign in to your dashboard. In the sidebar, navigate to Account Settings, then to the Auto-Refill section, then click History. The history loads paginated at 20 rows per page, sorted newest first.
What each row tells you
| Column | What it shows |
|---|---|
| Date/Time | When the refill attempt happened, in your local timezone |
| Trigger Balance | Your credit balance at the moment the threshold check fired |
| Refill Amount | How many credits the refill added (including bonus credits) and the USD price |
| Processor | Which payment processor handled the charge (Stripe / Paddle) plus the timing mode used (Aggressive / Balanced / Scheduled) |
| Status | Success, Failed, or Pending |
| Actions | Expand the row to see the transaction ID, threshold setting at the time, the error message (for failures), and the precise processed_at timestamp |
Filtering and exporting
A dropdown at the top of the page filters by status: All, Success, Failed, Pending. Picking Failed is the fastest way to triage what went wrong if your auto-refill auto-suspended. The Export CSV button below the dropdown downloads the currently-filtered view as a comma-separated file with all the same columns plus the underlying payment-intent ID and the raw error message. Useful for accounting reconciliation or for forwarding to support along with a ticket.
Reading a failed row
When you expand a failed row, the most important field is the Error Message. Common ones:
Your card has insufficient funds.— the bank declined for funds. Add cash or use a different card.Your card was declined.— generic bank decline. The bank often does not tell us why; you usually need to call them.Your card has expired.— update the card before re-enabling auto-refill.authentication_required— the bank wants you to complete a 3-D Secure challenge, which is not possible for an automated background charge. Use a card that does not require 3DS, or pre-authorize via a one-time manual purchase.
How history relates to Credits History
A successful Auto-Refill row in this history page corresponds to one row in your main Credits History with transaction_type = auto_refill. A failed row does not appear in Credits History at all — no credits moved, so the unified ledger has nothing to record. If you are reconciling against accounting, the Auto-Refill History is the source of truth for attempts, and Credits History is the source of truth for credit movements.
Related questions
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