How do I re-enable auto-refill after it auto-suspends?

There are two ways Valid Email Checker auto-suspends your auto-refill: three consecutive payment failures, or hitting the monthly refill cap. The recovery path is different for each, but both end at the same place — the Auto-Refill toggle back to green and the system watching your balance again.

Path 1: suspended after 3 payment failures

This is the harder case because the underlying problem is the card, not just a soft cap. Walk through these steps in order:

1. Open billing settings. Go to Account Settings, then Billing & Payments. Look at the card on file. If it is expired, declined, or recently flagged by your bank, that is the cause.
2. Update the card. Add a fresh card or update the existing one. If you have moved banks, removed the old card and added the new one explicitly. Make sure the new card is set as the default payment method.
3. Open the Auto-Refill toggle. The yellow warning icon will still be next to it. Click the toggle.
4. Reconfigure settings. The settings modal opens. Confirm the threshold, refill amount, timing, and monthly limit are still what you want. Click Save Settings.
5. Watch for the next refill. The next refill that fires will use the new card. If it succeeds, the failure counter resets to zero automatically and the suspension is fully cleared.

Path 2: suspended after hitting the monthly cap

This is the easier case because nothing is wrong — you just bumped into the safety cap. Three options:

• Wait for month end. The cap counter resets at 00:00 UTC on the 1st of every month. Auto-refill stays off until then unless you re-enable manually.
• Re-enable as-is. Click the toggle, confirm settings in the modal, save. Auto-refill restarts but the counter does not reset — a second cap-hit in the same month is possible.
• Raise the cap. If you hit it because your real usage exceeds the cap you set, raise the monthly limit in the modal (max 30) before re-enabling. This is the right call if you consistently bump into the cap.

A small subtlety: the toggle is locked while suspended

When the suspension is due to payment failures, the toggle itself in the dashboard header is greyed out (cursor-not-allowed). You cannot just flip it back on by clicking the toggle. You have to go through the settings modal — this forces you to look at the configuration and verify the card before re-enabling, which prevents a 4th immediate failure on the same bad card. The monthly-limit suspension does not lock the toggle the same way; that one is reversible in a single click.

If re-enabling does not stick

A small number of accounts find that auto-refill re-suspends almost immediately after re-enabling. That usually means the new card is also being declined (sometimes from the same underlying issue — over-limit, fraud hold, region mismatch). Check the auto-refill history page for the latest error message; it will tell you which card was tried and what the processor returned. If the same card is failing repeatedly with the same error, you need to deal with your bank, not the VEC settings.