How do I see refunded credits in my Credits History?

Every refund Valid Email Checker issues — whether it is an automatic Unknown refund worth one credit or a 5,000-credit compensation grant approved by an admin — appears as a row in your Credits History. The page is an append-only ledger, so refund rows are permanent and searchable. Reading and filtering them takes about thirty seconds.

Get to the page

1. Sign in to app.validemailchecker.com/overview.
2. Click Credits History in the left sidebar.
3. The page loads with every credit movement in your account, newest first.

Filter to refunds only

At the top of the page is a transaction-type filter. Select refund from the dropdown. The list narrows to every refund row in your account. See how to filter Credits History by transaction type for the full filter mechanic.

What each refund row tells you

• Date/time — when the refund landed, in your account timezone.
• Transaction type — always refund.
• Bucket — always payg. Refunds land in PAYG regardless of which bucket the original deduction came from.
• Credits in — the positive amount that was added back. +1 for an Unknown auto-refund, larger for compensation refunds.
• Balance after — your total credit balance immediately after the refund.
• Description — a human-readable explanation. Unknown auto-refunds say "Credit refund: 1 credits"; compensation refunds say "Refund — N credits applied"; revoked-on-money-refund rows say "Refund — credits revoked".
• Verification task id (when applicable) — the original verification this refund pertains to, so you can correlate it back to the row in your results table.

Spot patterns across refunds

Filtering by refund and scanning a month gives you a quick read on how many Unknown verdicts your campaigns are running into. A high count usually means you are verifying lists that include many domains with aggressive anti-spam defenses or temporary outages. Spreading the same batch across two runs a day apart often cuts the Unknown rate substantially.

Export for accounting

From the same page you can export Credits History to CSV. Filter to refunds before exporting if you want a clean line-item statement of every credit returned in a given period.