How do I contact Valid Email Checker support?

Valid Email Checker support is reachable from three different entry points, and they all end up with the same human team. The route you pick should depend on where you are when the question hits — signed in to the app, browsing the marketing site, or working in your own inbox.

Inside the app: the support widget

If you are signed in at app.validemailchecker.com, look for the small purple chat bubble pinned to the bottom-right of every dashboard page. Clicking it opens the in-app support widget, which combines instant help-center search with a one-click handoff into live chat. This is the fastest path for product questions because the AI triage layer already knows who you are — your credit balance, recent verification tasks, subscription status — and can answer with that context without you having to re-explain anything.

From the marketing site: the contact form

If you are not signed in, or you are evaluating Valid Email Checker before creating an account, the public contact form at `/contact` is the right route. It accepts your name, email, a reason dropdown (sales, enterprise, billing, partnerships, technical help, and a few others), and a free-text message. Submissions land in our support inbox within seconds and we reply to the address you entered. Use this route for pre-sales questions, enterprise scoping, partnership pitches, or anything where you do not yet have a VEC account.

Plain email

You can write directly to support@validemailchecker.com from any inbox. Replies come from a real human on our team — there is no auto-responder grinding through tickets. Email is the right route when you want to forward a related thread, attach a screenshot or CSV, or when the issue is something you do not want to type into a chat box. Response time is the same as the other channels.

What we deliberately do not offer

• No phone line. We are text-only by design — see is there phone or live-video support for the reasoning.
• No live video calls. Same reasoning. Enterprise customers can schedule a Zoom for scoping conversations, but day-to-day support is text.
• No paid-only support tiers. Free users and enterprise accounts get the same access to the same team.